Travel Booking Services – Step-by-Step Instructions
Before you decide to use our booking services, it important that you obtain an iVirtuAssist quote before we can officially book your travel. An active quote is required before booking services of any kind are completed by our staff. To obtain instructions on how to submit a quote request, please use reference the following article: https://support.ivirtuassist.com/555273-Travel-Quote-Request---Step-By-Step-Instructions
How to Activate Booking Services
After receiving your quote, you are ready to make an informed decision on whether to use our booking services or self-book using your own resources. However, if you decide to use our booking services your quote may be time-sensitive, as it pertains to rates, so it is important to act quickly if you plan to use the service.
If you prefer to proceed with booking services, here are next steps:
Step 1: Log into the Support Web and notify your agent that you are ready to book or you may follow the instructions embedded within your itinerary to notify your agent that you are ready to book (if provided)
- Your agent will work with you to obtain a second consent; meaning, you will need to ensure your payment information is up-to-date and submit the proper forms, using our secure document tool. Your agent will provide you with instructions for accessing the secure document portal.
- After we receive your necessary documentation, the booking process officially begins and processed in accordance with the deadline established by your agent. (Bookings are time sensitive and are processed by our staff quickly so please look for confirmation as instructed by your agent). All fees previously quoted are re-priced so that we can book your trip and lock-in pricing with suppliers/carriers. Remember, quotes from suppliers are not guaranteed until tickets/reservations are paid and confirmed by the carrier/supplier.
- We will notify you, in advance, if there are any changes to your originally quoted pricing. If there are ANY pricing changes you will receive instructions from your agent on how to provide us with your consent to pricing changes before the booking can proceed so please watch for any alerts from your travel agent and respond as quickly as possible.
After your agent completes booking of your travel arrangements you will receive a confirmation with an itinerary that will break down your trip day-by-day, including planned activities, if applicable.